Support & how to use MessMate
Need help, or just want a refresher on how everything works? You're in the right place.
Still stuck? Talk to us directly.
We usually reply within a few minutes.
For students
1. Sign up as a student
Create an account and choose “I'm a student.”
2. Pick your college, then your canteen
You'll only see canteens registered at your own college.
3. Browse the menu and order
Add items to your cart, then choose Eat in or Takeaway.
4. Pay securely
Checkout with Dodo Payments — card or UPI.
5. Track your order
Watch it move from Preparing → Ready → Completed under Orders.
For canteen owners
1. Sign up as a canteen
Create an account and choose “I run a canteen.”
2. Set up your canteen & menu
Enter your canteen and college, then add items from common meals or your own.
3. Keep it up to date
Toggle any item Available/Unavailable any time from the Menu tab.
4. Fulfil orders
Mark each paid order Preparing, then Ready, then Completed.
5. Track earnings
See a running total of what's been paid to your canteen under Earnings.